Privacy Policy

Introduction

truetdqc AS ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what data we collect, how we use your information, and your rights regarding your personal data when you use our cosmetic treatment outcome analytics services and website.

As a company based in Denmark and operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and all applicable Danish and EU data protection laws.

Data Controller Information

The data controller for your personal information is:

• Company: truetdqc AS
• Registration Number: CVR 67498531
• Address: Torvegade 51, 8020 Aarhus, Central Denmark
• Email: privacy@truetdqc.top
• Phone: +45 33308701

Data We Collect

We collect and process the following types of personal data through our website and services:

Information You Provide Directly

When you interact with our services, we collect data that you voluntarily provide, including:

• Contact information (name, email address, phone number)
• Company or business information
• Service preferences and requirements
• Communication content when you contact us
• Account registration details for our analytics platform

Information Collected Automatically

We automatically collect certain technical data when you visit our website:

• IP address and browser information
• Device and operating system details
• Website usage patterns and navigation behaviour
• Referral sources and search terms
• Session duration and page views

How We Use Your Information

We process your personal data for the following purposes, based on legitimate legal grounds:

Service Provision

We use your data to provide our cosmetic treatment analytics services, including:

• Creating and managing your analytics dashboard
• Processing treatment outcome data and generating reports
• Providing customer support and technical assistance
• Communicating about service updates and improvements

Business Operations

We process data for legitimate business interests:

• Responding to enquiries and providing customer service
• Improving our website and service offerings
• Conducting business analysis and market research
• Ensuring website security and preventing fraud

Legal Compliance

We may process your data to comply with legal obligations, including:

• Maintaining business records as required by Danish law
• Responding to legal requests and regulatory requirements
• Protecting our legal rights and interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please review our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services:

• Cloud hosting and data storage providers
• Analytics and performance monitoring services
• Customer support and communication platforms
• Payment processing services

Legal Requirements

We may disclose your information when required by law or to protect our rights:

• In response to legal process or government requests
• To protect against fraud or security threats
• To enforce our terms of service

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Contact enquiries: Up to 3 years from last contact
• Customer account data: For the duration of the service relationship plus 5 years
• Website analytics data: Up to 26 months
• Legal compliance records: As required by applicable Danish and EU law

After the retention period expires, we securely delete or anonymise your personal data.

Your Rights

Under GDPR and Danish data protection law, you have the following rights regarding your personal data:

Access and Portability

• Right to access your personal data and receive a copy
• Right to data portability in a structured, machine-readable format

Correction and Deletion

• Right to rectify inaccurate or incomplete personal data
• Right to erasure ("right to be forgotten") under certain circumstances

Processing Restrictions

• Right to restrict processing in specific situations
• Right to object to processing based on legitimate interests
• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@truetdqc.top or +45 33308701. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices
• Incident response and breach notification procedures

International Data Transfers

As a Denmark-based company operating within the EU, your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for specific countries
• Other legally recognised transfer mechanisms

Contact Information

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

• Privacy Email: privacy@truetdqc.top
• General Contact: contact@truetdqc.top
• Phone: +45 33308701
• Address: truetdqc AS, Torvegade 51, 8020 Aarhus, Central Denmark

Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):

• Website: www.datatilsynet.dk
• Email: dt@datatilsynet.dk
• Phone: +45 33 19 32 00

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Effective Date

This Privacy Policy is effective as of 15 January 2026 and applies to all personal data processed by truetdqc AS from this date forward.